Noke Smart Entry - Tips, Tricks and Troubleshooting
If you have landed here, chances are you are having some trouble with the Smart Entry App or Noke Smart Lock on your storage unit.
Let's get that issue addressed as quickly as possible so you can gain access to your unit!
Solution 1 - Device Settings
First thing to ensure is that your smartphone or tablet has bluetooth turned on. This is how your app will communicate with the gate and smart lock on your storage unit. If your icon does not turn blue when within range of the gate or lock, this is likely your issue. Bluetooth MUST be turned on to access the facility.
Solution 2 - Cellular Data
While not entirely necessary, ensuring your cell phone has access to data will make things operate more seamlessly. If you do not have a data plan for your cell phone, you can open your app while you are in range of a strong wifi signal and refresh the app. This will cause the app to authenticate you for your visit to the facility. Please ensure that this is done prior to visiting the site.
Solution 3 - Check your Unit Number
This one may sound silly, but make sure that you are trying to access the correct unit. You wouldn't be the first or the last to become frustrated trying to access your neighbours storage unit instead of your own!
Solution 4 - Wake up your Lock
When you approach the unit, press the white square window on the front of your storage unit lock. You should hear the lock beep and the window should turn red. (Please note, the color may be difficult to see in direct sunlight).
If the lock does not wake up, please try to place your entire palm against the window. The touch screen is not as sensitive as your phone so sometimes this will be all that is required.
In the event that your lock still does not wake up, this means that the battery on the lock may need to be replaced. If this is the case, it will require one of our local support staff to visit and replace the battery for you. If you believe this is the case, please text Max at 250-809-4321 and provide the facility name and your unit number, and we will schedule the battery replacement asap.
If the lock is flickering green/blue, this is an indication that the battery is about to die and we will need to replace it. Please follow the above instruction in this scenario.